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  Avneet KohliTraining forever new fashion consultants on Image and Grooming
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  forever new team having fun doing yoga
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  iopener logo

Forever New recently associated with India’s youngest Image Strategist and Founder of Iopener, Avneet Kohli to enhance customer service in their stores. The aim was to train their Fashion consultants so that they can service the customer better and elevate customer satisfaction. Avneet designed an exclusive workshop for Forever New wherein the focus remained on equipping fashion consultants with the understanding of different customer body types and being able to make fashion recommendations based on the same. Styling, body language, smart time management, etiquette, interpersonal skills were other focus areas. The experiential learning program with multiple activities and role-plays also saw the contributions of Senior makeup artist Unaid Ansari, who demonstrated different makeup looks that could be worn to work every day along with Wellness and Yoga expert, Achal Mehra, Yogahouse, Bandra who advised them on various breathing exercises and postures that could be practiced at the shop floor, when employees are exhausted and need to spring back to energy.
 
On this association, Avneet Kohli said, “I am extremely glad to have got this opportunity to work with Forever New. The idea behind the workshop was to turn fashion consultants into brand mascots and enhance the overall aura the brand offers to a customer. The employees were extremely enthusiastic and it was truly an interesting journey devising this program for them.”
 
Vishal Trehan, Business Head - Forever New India said, “Forever New believes that the customer comes first. In order to further strengthen the core value, this work shop was designed to service them better. The positioning of any brand lies in the strength of their employees, hence, polished and well-trained employees, who understand body types and communicate effectively, is essential. Avneet adopted a friendly and a very comprehensive approach, making the workshop extremely interactive and delightful for our employees.”


- Dharmishtha Dagia